License Status & Conditions:
Meta Financial Solutions Limited (FSP 1000335) holds a licence issued by the Financial Markets Authority (FMA) to provide financial advice.
Michael Willoughby (FSP 738434) is authorised by that licence to provide financial advice.
Nature & Scope of Financial Advice:
Meta Financial Solutions and our advisers provides advice to our clients about mortgages/home loans, personal risk & health insurance, KiwiSaver, debt consolidation & asset finance as well as construction and development lending.
We only provide financial advice about products from certain providers:
We do not give any legal or accounting advice. However, we have a vast network of professionals who we regularly refer clients to.
Fees, Expenses & Other Amounts Payable for our Financial Advice:
Generally, our services are free to you, and will come at no cost to you, as we are paid by the bank, lender or insurance company or KiwiSaver provider for our services. If there is a situation where our services will not be adequately remunerated by the lender/insurer, we will discuss this with you, prior to any advice being given or agreement for you to work with us is entered into. For example:
Conflicts of Interest & Incentives:
For life insurance and health insurance, Meta Financial Solutions and the financial adviser receive commissions from the insurance companies on whose policies we give advice. If you decide to take out insurance, the insurer will pay a commission to Meta Financial Solutions and your financial adviser. The amount of the commission is based on the amount of the premium.
For mortgages, Meta Financial Solutions and the financial adviser receive commissions from the banks with whom we arrange mortgages. If you decide to take out the mortgage, the bank will pay a commission to your financial adviser. The amount of the commission is based on the amount of the mortgage.
I also receive commission from KiwiSaver Providers we recommend. These commissions may include an upfront payment of up to $200 for each client that invests in the recommended KiwiSaver scheme, and/or an annual commission of up to 0.2 to 0.5% on amounts invested in the KiwiSaver fund
To ensure that our financial advisers prioritise the client’s interests above their own, we follow an advice process that ensures our recommendations are made on the basis of the client’s goals and circumstances.
All our financial advisers undergo annual training about how to manage conflicts of interest. We undertake a compliance audit, and a review of our compliance programme annually by a reputable compliance adviser.
Complaints Handing Process:
If you are not satisfied with our financial advice service in any way, you can make a complaint by emailing: [email protected] or by calling us on 021 402 508.
When we receive a complaint, we will follow our internal complaints handling process:
If we can’t resolve your complaint, or you aren’t satisfied with the way we propose to do so, you can contact our external dispute resolutions scheme, FDRS (Financial Disputes Resolution Service).
The FDRS (Financial Disputes Resolution Service) provides a free, independent dispute resolutions service that may help investigate or resolve your complaint, if we haven’t been able to resolve your complaint to your satisfaction. FDRS member number ‘FM6197’.
You can view their website: https://fdrs.org.nz/, contact them via email: [email protected], phone: 0508 337337, or write to them at: PO Box 2272, Wellington 6140
Website: https://fdrs.org.nz/
Disciplinary History:
I can confirm that I have not had any Disciplinary action taken against myself or my business.
Our Duties:
Interests by taking all reasonable steps to make sure our advice isn’t materially influenced by our own interests:
More information is available by contacting us, or by visiting the Financial Markets Authority website: https://www.fma.govt.nz.
Contact Details:
Meta Financial Solutions Ltd
Email: [email protected]
Address: PO Box 38502, Howick, Auckland 2145
Mike Willoughby
Phone: 021 402 508
Email: [email protected]
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Mike Willoughby
mike@metafinancial.co.nz
Ph | 09 242 3792
PO Box 38502,
Howick, Auckland 2145,
New Zealand
© Copyright 2024 Meta Financial Solutions Ltd. All rights reserved.
This calculator is intended as a guide only and is based on the Residential Owner Occupied rate. It is not intended to provide advice, and is not a quote or an offer of finance by any lender.